FAQ

How long does shipping take?

Domestic orders typically ship within 3-5 business days and arrive within 5-7 business days after shipping. International orders may take 2-4 weeks depending on destination.

What is your return policy?

I accept returns within 14 days of delivery. I appreciate any feedback on the quality/shipping! Items must be in original condition. Please hmu @jngoosoup or thisisjngo@gmail.com to initiate a return.

Do you do commissions?

Yes! I'm currently accepting a limited number of commissions. Please email me at thisisjngo@gmail.com or dm me with your project details, and I'll get back to you as soon as I can.

What materials do you use?

I mostly do pencil drawings recently, but I used to draw with charcoal a lot. I use paint sometimes(still learning). Prints are high-quality giclée prints on archival paper using pigment-based inks for longevity.

How do I care for my artwork?

Original paintings/drawings should be kept away from direct sunlight and extreme humidity. For prints, frame under UV-protective glass and avoid hanging in direct sunlight to prevent fading.